Refund Policy

Last Updated: March 12th, 2025.

At Fresh Flame, we strive to provide exceptional grill cleaning services to all of our customers. If for any reason you are not satisfied with the service you received, we want to ensure that your concerns are addressed in a fair and timely manner. This Refund Policy outlines the circumstances under which you may be eligible for a refund and how the process works.

1. Service Satisfaction Guarantee

We take great pride in the quality of our grill cleaning services. If you are not fully satisfied with the service provided, please contact us within 3 days of the service date. We will work with you to resolve any issues, including offering a re-cleaning or refund as appropriate.

2. Refund Conditions

Refunds may be issued under the following circumstances:

Service Quality: If the grill cleaning does not meet your expectations or the agreed-upon standards, we will either offer a re-cleaning or a partial/full refund.
Service Cancellation by Us: If we cancel or fail to provide the scheduled service without prior notice or a valid reason, you may be eligible for a full refund.
Property Damage: If your grill or property is damaged due to our negligence during the cleaning process, we will take responsibility and offer a refund or compensation for the damage.

3. Refund Process

To request a refund, please follow these steps:

Contact Us: Reach out to our customer service team within 3 days of the service, via email at support@freshflamegrillcleaning.com or by phone at 619-850-0711.
Provide Details: Include your booking details, the reason for your refund request, and any supporting documentation (e.g., photos of damage or issues with the service).
Review: Our team will review your request and determine if a refund or other resolution is appropriate. We may also offer a re-cleaning or other alternative solutions based on your preferences.
Resolution: If your refund request is approved, the refund will be processed to the original payment method. Refunds may take up to 10 business days to process, depending on the payment method used.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

Change of Mind: If you simply change your mind about the service after it has been completed.
Failure to Provide Access: If we are unable to access your grill or the location due to your failure to be present, provide access, or ensure the grill is in an appropriate condition for cleaning.
Missed Appointments: If you fail to cancel or reschedule an appointment within our required time frame (24 hours) and we are unable to provide the service.
Third-Party Damage: If the grill was damaged by someone other than our technician or if it has pre-existing damage that was not disclosed at the time of booking.

5. Contact Information

If you have any questions about this Refund Policy or wish to request a refund, please contact us at:

Fresh Flame
Horizon West, FL, USA
619-850-0711
support@freshflamegrillcleaning.com
www.freshflamegrillcleaning.com